• Advantage

IceNet's Knowledge Process Outsourcing services give companies the freedom to focus on their core competencies without worrying about technical support and services. Today, companies across the globe have improved efficiencies and are cost effective, thanks to the services offered by IceNet.

Today, companies across the globe have improved efficiencies and are cost effective, thanks to the Knowledge Process Outsourcing services offered by IceNet. Our Knowledge Process Outsourcing services give companies the freedom to focus on their core competencies without worrying about technical support and services.

Rely on IceNet to help operate your business efficiently by keeping costs down and eliminating non-core activities. By assigning us the responsibility of handling technical support and services, you have at your disposal, valuable time and resources which can then be used to tap new exciting business opportunities thrown up by the flattering world.


So the pay off:

  • Reduced Cost
    In outsourcing, saving on costs is critical. India is at the forefront of the outsourcing business and the talent pool in the country is young, intelligent and willing to give that extra. At IceNet, we focus on deploying innovative delivery models and proven quality processes to drive cost-effective solutions for the service industry. Outsourcing the entire or specific application maintenance functions helps you save on costs and maximize ROI.
  • 3Ps - People, process and product
    Outsourcing of technical support depends on people, process and product. And it is the 3Ps which form the main crux of our service delivery model. Over years, we have fine tuned an effective combination of the three to offer world class technical support services to companies. A talent pool of world class technical people together with best monitoring software and tools to provide the desired technical support. Incase there are fresh requirements, you can focus on your business and leave hiring, training, retaining and retraining ERP, UNIX, database, security, web and other experts to us.
  • Proactive approach
    Proactive problem identification and resolution is the key to our success. Root Cause analysis, we believe, helps identify and fix potential problems. The team at IceNet undertakes deep probes to understand the problem and find a remedy without disturbing your time schedules.
  • Enhanced quality
    Quality, innovation, process framework and domain knowledge is the cornerstone of IceNet's KPO. We offer companies customized service offerings, which means not only quality service on offer but significant savings. Also our service level agreements are precise and transparent, with no hidden clauses to shock you later.
  • Flexibility
    Companies have to imbibe flexibility in resolving issues and problems that surface from time to time. At IceNet, we understand the need to act in such contingencies. Starting small and then scaling up the outsourcing operations is an important maxim for us. We also have the width and depth of technologies in varied environments that make this a seamless exercise.
  • Ability to adopt new technology
    With rapidly changing technology, organizations constantly evaluate, install and integrate new hardware and software. Staff training and attracting skilled engineers and technicians are the challenges faced. IceNet takes the burden of evaluating and implementing new technology and provides the best talent in the domain desired by the company.